Deco

Frequently Asked Questions

Table Of Content

Where are your flowers from?

How are our floral pieces crafted?

Is what I see in the picture what I get?

How long will the flowers last?

How many days in advance should I place my order?

How do I order a personalised arrangement?

Do you offer same day deliveries?

Do you have a physical store?

Do you have gift cards?

What are eternal flowers?

Are the eternal flowers real?

Where do your eternal flowers come from?

1. Where are your flowers from?

In order to ensure we offer the highest quality and freshest flowers, we source our fresh florals from nurseries in Colombia, Netherlands, Kenya, Asia and Ecuador. They are delivered straight to our studio to be conditioned and refrigerated.

2. How are our floral pieces crafted?

All of our floral works are crafted by highly-skilled florists in the both the artistry and technicalities of floristry.

3. Is what I see in the picture what I get?

While we do our best to recreate the arrangements you see, working with seasonal flowers means that there could be differences in availability, colour, size or shape of each stalk. Sometimes, substitutions could be necessary.

4. How long will the flowers last?

Fresh cut flowers typically last 3 to 5 days but please note that post-purchase floral care affects the freshness of your flowers!

5. How many days in advance should I place my order?

Some products are available for same-day delivery. As a guide, kindly place your order at least 2 to 3 working days in advance from your desired delivery date for all other products. If you'd like to customise your order, please do so 3-5 working days in advance. For urgent same- day deliveries, please call us at +6017-6656088 to check our availability.

6. How do I order a personalised arrangement?

You can contact us via whatsapp at +6017-665 6088 with a brief description of any of the following

  1. Budget
  2. Colour palette
  3. Size
  4. Selection of flowers

7. Do you offer same day deliveries?

We offer same day deliveries however orders will have to be placed before 1pm and kindly allow at least 3 hours for the order to be prepare before delivery slot. You can contact us at +6017-6656088 for available time slot.

8. Do you have a physical store?

Yes, we do. 33B, Jalan Ecobotani 3/5, Taman Eco botani, 79100, Nusajaya, Johor. Operating hour: 10am - 7pm daily (walk-in by appointment only)

9. Do you have gift cards?

Yes, we do! All our flowers come along with a complimentary gift card. Otherwise, you may consider purchasing our Add-on Gift Cards but do note that the design varies.

10. What are eternal flowers?

Eternal flowers are 100% real and natural flowers that have gone through state-of-the-art preservation technology, thus retaining their suppleness and textures while being able to last a longer period of time.

11. Are the eternal flowers real?

Yes! All of our eternal flowers are 100% real, fresh cut and are grown in various countries around the world.

12. Where do your eternal flowers come from?

We sourced worldwide for richer varieties of eternal flowers, mainly imported from China, Japan, Italy and Spain. In addition, we only source for premium flowers (Grade A) that are higher quality and last longer with higher cost.